Shipping & Delivery

We know you’re keen to get your Blossom goodies on the table. Here’s everything you need to know about shipping and delivery.

Order Processing

Orders are generally packed and dispatched within 1–3 business days of being placed.

During launches, sales and other busy periods, dispatch may take a little longer. We’ll always do our best to get your order on its way as quickly as possible.

Australian Shipping

We ship Australia-wide with Australia Post. Shipping costs are calculated at checkout based on your order and delivery location.

Once your order has been dispatched, you’ll receive a shipping confirmation email with your Australia Post tracking details.

Delivery times vary depending on your location. You can use your tracking number to follow your parcel and view the latest delivery estimate directly through Australia Post.

Express Shipping

Where available, Australia Post Express Post can be selected at checkout for an additional cost.

Please note that Express Post speeds up the delivery service after your order has been dispatched, but does not change our standard order processing time.

Pre-Orders

If you purchase a pre-order product, the estimated dispatch timeframe will be displayed on the product page.

Pre-order dates are estimates and may occasionally change due to production, freight or circumstances outside our control.

If there is a significant delay, we’ll do our best to keep you updated via the email address provided with your order.

If your order contains both in-stock and pre-order products, your entire order will be shipped together once all products are available / available products will be shipped separately.

Tracking Your Order

Once your order is on its way, you’ll receive an email containing your Australia Post tracking number.

It can sometimes take a little while for tracking information to update after your parcel has been collected or lodged.

Check Your Address

Please double-check your shipping address before placing your order.

If you realise you’ve made a mistake, email us at sales@blossommahjong.com.au as soon as possible and we’ll do our best to fix it before your order is dispatched.

Once your parcel is with Australia Post, we may not be able to change or redirect the delivery address.

Delayed or Missing Parcels

If your parcel is taking longer than expected, please check your Australia Post tracking information first for the latest update.

If your parcel appears to be significantly delayed or missing, contact us at sales@blossommahjong.com.auwith your order number and we’ll help investigate.

Damaged Orders

If your Blossom order arrives damaged, please contact us at sales@blossommahjong.com.au as soon as possible with your order number and photos of the product and packaging.

We’ll work with you to make it right in accordance with your rights under the Australian Consumer Law.

International Shipping

We ship to selected international destinations using Australia Post International. Available destinations and shipping costs will be shown at checkout.

International orders may be subject to customs duties, taxes or import fees charged by the destination country. These charges are the responsibility of the customer and are not included in our shipping prices.

International delivery times vary depending on the destination and customs processing.

Need a Hand?

Questions about your order? Get in touch at sales@blossommahjong.com.au and we’ll be happy to help.