Returns & Refunds

We hope you love your Blossom Mahjong order. If something isn’t quite right, here’s what you need to know about returns and refunds.

If your order arrives faulty, damaged or you receive the wrong product, please contact us at sales@blossommahjong.com.au with your order number and photographs of the item and packaging where relevant.

We’ll endeavour to assess the issue within 2–3 business days and work with you to arrange an appropriate solution.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy.

Nothing in this policy limits your rights under the Australian Consumer Law. Items purchased on sale or with a discount are still covered by the Australian Consumer Law if they are faulty or otherwise fail to meet a consumer guarantee.

Once we have been contacted and your return has been received, inspected and approved, we’ll provide you with the return instructions and address.

Please package your item securely to help prevent damage during transit.

Approved refunds will be issued to your original payment method.

Please allow some time for your bank or payment provider to process the refund after it has been issued. Original shipping charges are not refundable.

Please choose your items carefully. Given our tiles, mats, bags and tables are speciality small business bespoke goods, we do not offer refunds, exchanges or store credits for change of mind purchases or incorrect choices. This does not affect any rights you may have to recover delivery or other costs where required under the Australian Consumer Law.

If you have any questions about a return or refund, please contact us at sales@blossommahjong.com.au with your order number and we’ll be happy to help.